Temporary Issue with Shell Gas Stations
Due to a change with how Shell gas stations process authorizations, our fuel cards are currently being rejected at the self-service pump at most Shell stations. We are working to fix this as quickly as possible but in the meantime, try going inside to pay for the fuel or using a different gas station.
We are happy to pay for gas, but we count on members to fuel the vehicles. Every Zipcar has a gas card in the visor above the driver's seat that should be used when fueling the vehicle.
Your Zipcar needs to be left with at least 1/4 tank of gas, no matter how much it had at the start of the reservation. Please report if your Zipcar has less than 1/4 tank of gas at the start of your trip, leaving the vehicle with less than 1/4 tank of gas can lead to fees.
If you're having problems with your gas card, look here.