I can't sign in

Zipcar has made it easier to remember sign in information: You can now sign into your Zipcar account with the email address you have registered with us, along with your password. 

Forgot your password?

To reset your password, click here. You will be prompted to enter your email address associated with your Zipcar account and we’ll email you instructions to reset your password.

My email address is not working

If you cannot sign in, or alternatively, no longer have access to the email address registered with your account, please send an email to accounts@zipcar.com with the following information:  

  • The email address you are using to sign in 
  • Confirm which of the following issues you are facing: 
    • This email address won’t allow you to sign in 
    • You no longer have access to this email address and wish to change it (make sure you are emailing us from the email account you wish to change to) 
  • A clear image of your driver's license (matching the one on your account) 
  • A clear selfie image of you holding your driver's license (the image must clearly include the license and your face) 
  • If the home address on your account is different than the one on your license, we also need an image of another document which matches the address on file (such as a utility bill, credit card statement, passport, etc.) 
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