What should I do if I'm unable to return my Zipcar to its spot or location?

If you're having difficulty returning your Zipcar to the garage or parking spot it belongs to, open up the location details of the car's home location to see if any guidance or troubleshooting is available.

You can find this information in your booking confirmation email, or on the My Trips section of your mobile app (find the trip and select View Details). There you might find helpful tips on what to do if the parking spot is occupied, the garage is closed, an entry parking pass is missing, or if you're having a problem with having the car valeted.

If you continue to experience parking issues, or if the troubleshooting information provided doesn't resolve your issue, contact us for assistance.

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