Starting Your Reservation

  1. Find your Zipcar
    Once you reserve, you will receive a confirmation email with directions on finding where your Zipcar lives. You can also find these same details on your iPhone® or Android™ mobile app by clicking See where I live when looking at your current trip.
  2. Unlock your Zipcar
    At the time of your reservation, you can use your Zipcard or the mobile app to unlock your Zipcar. To unlock using your Zipcard, hold your Zipcard against the card reader on the windshield for a few seconds. The scanner will turn green and the doors will unlock. Once you've scanned in, you can then use your Zipcard or phone to lock and unlock the doors throughout your trip. Do not use the vehicle key to lock and unlock; this key should always remain inside the vehicle.
  3. Inspect Your Zipcar
    It is important to inspect your Zipcar at the beginning of your reservation and report any issues through the Zipcar mobile app.
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