Starting Your Reservation

Finding your Zipcar
Once you reserve, you will receive a confirmation email with directions on finding where your Zipcar lives. You can also find these same details on your mobile app by clicking See where I live when looking at your current trip. 

Unlocking your Zipcar
At the time of your reservation, hold your Zipcard against the card reader on the windshield. Hold it steady for a few seconds, the scanner will turn green,and the doors will unlock.

Once you've scanned in, you can then use your Zipcard or phone to lock and unlock the doors throughout your reservation. Do not use the key to lock and unlock; the key should always remain inside the vehicle. 

Do a Quick Once Over of The Zipcar
It is important to inspect your Zipcar at the beginning of your reservation and report any issues through the mobile app or by calling us at 1-866-4ZIPCAR. For more information on inspecting and reporting, go to Inspect and Report.





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