Accidents happen, and we hope that you are okay. Once it is safe to do so, complete the following steps:
- Report the incident to us by phone at 866-4ZIPCAR
- Take pictures of the damage, call the police to fill out a police report, and collect information as detailed in Section 7.4 of the Rules of Vehicle Use
- You will immediately receive an email with a file to fill out an incident report
Here are some things to know or keep in mind as we process the accident and navigate through the claims process:
- Your Zipcar account will be suspended while we investigate the incident and Sedgwick works through the claims process
- Coverage, liability, and claims will be handled by Zipcar’s claims administrator, Sedgwick CMS, and they can be reached at 866-345-2474
- Zipcar will inspect the vehicle for damages and bring the vehicle in for any necessary repairs
- Once the investigation and claims processes are complete, your account will be reviewed to see if the suspension can be lifted
- You may be charged a damage fee for repairs
- An email with the details of any charges and the status of your account at the conclusion of the process will be sent to you
- The accident process can take several weeks to fully conclude