Services for members with disabilities

Applying as a member with a disability 

During the online application process, you will have the opportunity to check the box, "I have a physical disability or drive with someone who does". You will then enter your accessibility needs based on the following options before completing the application process.

  • I require the use of hand controls to drive a vehicle and I'm licensed to drive using hand controls.
  • Either I or someone I drive require(s) the use of a service animal.
  • I have a disability that prevents me from using a website or mobile application. I will require live contact center assistance when using Zipcar.
  • I require personal care assistant(s) as additional drivers on my account.

Vehicles with hand controls

If you require hand controls, please let us know at least 72 hours in advance by calling us at 866-4ZIPCAR. Our team will work with you to secure the best car at the best location for your needs.

Members with service animals

For members with service animals, we waive the requirement that pets should be in carriers. Please let us know if you will need us to clean any hair from the vehicle in order to prepare it for any members who use the vehicle after you.