What services are available for disabled members?

We are happy to be of service to members with disabilities.  When you are applying online, the application process will ask you for basic driver information.  It is in this section that you would self-identify, that you have a physical disability or drive with someone who does.  It is here, the applicant can indicate their accessibility needs and be presented with information regarding the following options before completing the application process.

  • I require the use of hand controls to drive a vehicle and I'm licensed to drive using hand controls.
  • Either I or someone I drive require(s) the use of a service animal.
  • I have a disability that prevents me from using a website or mobile application.  I will require live contact center assistance when using Zipcar service.
  • I require a personal care assistant(s) as additional drivers on my account. 

For members with service animals, we waive the requirement that pets should be in carriers. Please let us know if you will need us to clean any hair from the vehicle in order to prepare it for any members who use the vehicle after you. 

If you require hand controls, please let us know at least 72 hours in advance by calling us at 866-4zipcar and our fleet team will work with you to secure the best car at the best location for your needs.



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