What is Zipcar's recall policy?

At Zipcar, we put the safety of our members first and we take all manufacturers' recalls very seriously.

Periodically, automobile manufacturers provide notices of issues relating to their vehicles. These notices range from minor issues to serious problems that may pose a risk to the safety of the driver, passengers and the general public.

In the U.S., when Zipcar receives a safety recall notice from a vehicle manufacturer under the Motor Vehicle Safety Act, Zipcar identifies the affected vehicles in our fleet and removes them from our reservations system, which prevents them from being reserved.

These vehicles cannot be used by our members until we are able to implement a remedy that has been approved by the manufacturer and the National Highway Transportation and Safety Administration (NHTSA).

Members with future reservations on recalled vehicles will be moved to another car while the issue is addressed.

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