You can cancel or pause your Commuter membership anytime. Please see the guidelines below for more details.
You may cancel your Commuter membership at any time. You cannot receive a refund for the unused portion of the billing period (month); however, you will not receive a charge for the following months. We ask that you provide one week’s notice prior to the start of your next billing period. To cancel your membership, please call 1-866-4Zipcar. Please note, Zipcar may revise or discontinue the terms of this offering at any time.
Pausing your membership is a tempory cancellation. Upon request, we can cancel your weekday reservations indefinitely. However, your account will remain open, and the commuter membership fees will continue to bill montly. Per the cancellation policy, we can't pro-rate any monthly membership fees. You must call in to reactivate your weekday Commuter reservations. When reactivating, we can't guarantee that you will receive the same Zipcar or location.
To pause or unpause your membership, please call 1-866-4ZIPCAR. We ask for a one week’s notice for any adjustments to your weekday Commuter reservations.