Why is my account suspended and what can I do?

While your account is suspended, you will be unable to make bookingschange existing bookings, or unlock a Zipcar, but will still have access to sign in and review account settings and billing information.

Accounts may be suspended for a number of reasons, including:

  • Account has been compromised by an unauthorized user
  • Account involved in an accident in a Zipcar
  • Account involved in a missing or unreturned Zipcar
  • Balance due on an account for more than three weeks
  • Violations of Zipcar rules around late returns or car cleanliness
  • Violations of the member contract

If your account is suspended, you can make a request to have it unsuspended. Any decision made at that point will be final and ineligible for further review.

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