When a vehicle you had booked for your trip requires unanticipated maintenance that must be addressed immediately, we may have to temporarily remove the vehicle from your booking. This doesn't necessarily mean that the car you booked won't be available at the time of your trip, but it is a possibility.
Rest assured, our team will make every attempt to get you back into your original vehicle and if not, we will work to get you into a suitable alternative. This can take some time, so we ask that you bear with us as we work on getting your vehicle road ready again.
If a new vehicle is required for your trip, we'll notify you via email as soon as your trip has been updated.
Keep In Mind
If your trip is starting in the next 24 hours and you notice that your vehicle’s details are still missing, please feel free to call us at 866-4ZIPCAR