Changing & Cancelling a Reservation

If you need to extend, cancel, or modify your reservation, you can do so through either the mobile app or online under My Account > My Reservations.

Penalty-Free Time Frame (Cancellations & Shortened-Bookings)

  • Within 30 minutes after creating a booking
  • For reservations less than 8 hours: Up to 3 hours before the start time
  • For reservations that are 8 hours or longer: At least 24 hours in advance

Note

If you don't cancel or shorten within the required timeframe, you're responsible for the full amount of the reservation.

Early returns cannot be credited for time unused.

Reservation extensions can be done if no existing reservations follow yours.