Changing & Cancelling a Reservation

If you need to extend, cancel, or modify your reservation, you can do so through either the mobile app or online under My Account > My Reservations.

To avoid additional fees when cancelling or shortening a booking, be sure to modify your booking within the following timeframes:

  • Within 30 minutes after creating a booking
  • For reservations less than 8 hours: Up to 3 hours before the start time
  • For reservations that are 8 hours or longer: At least 24 hours in advance


  • If you don't cancel or shorten within the required timeframe, you're responsible for the full amount of the reservation
  • Early returns cannot be credited for time unused
  • Reservation extensions can be done if no existing reservations follow yours