Why can I not submit my selfie and/or driver license photo?

If you are having issues taking or submitting your selfie or driver's license, ensure the following is correct.

  • All submitted photos must be clear; blurry or obstructed photos may delay your application
  • Consider reviewing our eligibility requirements for driver's license requirements, if an ineligible driver's license is detected it will not be accepted
  • If using a mobile device, please ensure you have given permission to take photos from the Zipcar app or mobile browser


Are you still having trouble? Hit the contact us button to get in touch.