We want to provide you with the best support possible and there are a number of ways you can seek answers and reach us.
Help Center
You can search the Zipcar Help Center 24 hours a day, 7 days a week. Here you will find answers to the most commonly asked questions as well as a wealth of information related to all things Zipcar. You can search the Help Center by clicking here or from within the mobile app by clicking Account and selecting Help Center.
Phone Support
If you need help immediately, you can reach us on 866-4ZIPCAR (1-866-494-7227) and speak with an agent. If you are using the mobile app you can click on Account and select Call Zipcar. For those in an active reservation, phone support is available 24 hours a day, otherwise phone support is available from 8 am - 11 pm ET, 7 days a week.
Chat
You can reach our chat support option (if available in your market) in the Zipcar app by clicking Account and scrolling down and selecting Chat. You will be greeted by our helpful chatbot who will assist you instantly. If your query is not resolved, and you need further help, you will have the option to be connected with a support agent. Chat support is available from 8 am - 11 pm ET, 7 days a week.
Social Media
You can send us a direct message on our social media accounts on Facebook, Twitter and Instagram and you will be connected with an agent who can assist you with your query. Support is available from 8 am - 11 pm ET, 7 days a week.
Submit A Support Ticket
Click here to open a support ticket from the Help Center or select Contact Us at the top of this page to get in touch. Be sure to provide a clear explanation of your request, including images if relevant. Please note it can take 2 - 3 business days to receive a response.