My Account & More
Account Settings & Preferences
- How do I cancel my membership?
- How can I reactivate my membership?
- How do I change the damage protection coverage for drivers on my account?
- Am I able to switch my current membership plan to a sponsored plan?
- Am I able to receive a Zipcard or a replacement?
- How do I change the damage protection coverage for drivers on my business account?
People Management
- How do I invite drivers to join my family or business account?
- How do I resend an invitation to another user to join my account?
- How do I rescind an invitation to a user to join my account?
- How do I remove drivers from my account?
- How do I invite new admins to join my business account?
- Can I see upcoming, ongoing, or completed trips of drivers on my account?
Account Billing
- I received an unknown charge, how can I tell if this is from Zipcar?
- Why do I have multiple holds or authorizations on my credit card?
- Why is my pending charge or authorization more than my purchase?
- Why do I have an authorization, pending charge or hold on my credit or debit card?
- Can I export my transaction history?
- Can I export the invoices for my business account?
Accidents & Insurance
Everything Else
- How do I contact Zipcar?
- Why was I moved from a Student Plan to an Alumni Plan?
- What account security measures does Zipcar take?
- Where can I find the Zipcar membership contract?
- Where can I find Zipcar's privacy notice?
- How can I make a right to know or deletion request, per the CCPA?