My Account & More
Account Settings & Preferences
- How do I cancel my membership?
- How can I reactivate my membership?
- How do I change the damage protection coverage for drivers on my account?
- How can I update my phone number if I no longer have access to the original number?
- How do I change my membership plan?
- I changed my membership plan, how will I be charged?
People Management
- How do I invite drivers to join my standard plan or business account?
- How do I resend an invitation to another user to join my account?
- How do I rescind an invitation to a user to join my account?
- How do I remove drivers from my account?
- How do I invite new admins to join my business account?
- Can I see upcoming, ongoing, or completed trips of drivers on my account?
Account Billing
- Why was a congestion charge toll added to my reservation?
- Can I use Apple or Google Pay?
- I received an unknown charge, how can I tell if this is from Zipcar?
- Why do I have multiple holds or authorizations on my credit card?
- Why is my pending charge or authorization more than my purchase?
- Why do I have an authorization, pending charge or hold on my credit or debit card?
Accidents & Insurance
Everything Else
- How do I contact Zipcar?
- What are Zipcar's current booking promotions?
- How can I request my Zipcar account be deleted?
- Why was I moved from a Student Plan to an Alumni Plan?
- What account security measures does Zipcar take?
- Where can I find the Zipcar membership contract?