How can I update my phone number if I no longer have access to the original number?

Are you experiencing issues with your Zipcar account because of a lost or changed phone number? We've got your back.

To regain access and update your phone number, let's verify your identity. Email us at account-recovery@zipcar.com with these details:

  • Emailing us from your current Zipcar account email
  • Your past phone number on your Zipcar account
  • The new phone number you want to use
  • Explain the issue preventing login or phone number update
  • Snap a clear photo of your driver's license (matching your account)
  • Take a picture holding your license (showing your face and the license)
  • If your license address differs, send a matching document (utility bill, etc.)

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