We want to provide you with the best support possible and there are a number of ways you can seek answers and reach us.
You can search the Zipcar Help Center 24 hours a day, 7 days a week. Here you will find answers to the most commonly asked questions as well as a wealth of information related to all things Zipcar. You can search the Help Center by clicking here or from within the mobile app by clicking Account and selecting Help Center.
If you need help immediately, you can reach us on 866-4ZIPCAR (1-866-494-7227) and speak with an agent. If you are using the mobile app you can click on Account and select Call Zipcar. For those in an active reservation, phone support is available 24 hours a day, otherwise phone support is available from 8 am - 11 pm ET, 7 days a week.
You can send us a direct message on our social media accounts on Facebook, Twitter and Instagram and you will be connected with an agent who can assist you with your query. Support is available from 8 am - 11 pm ET, 7 days a week.
Submit A Support Ticket
Click here to open a support ticket from the Help Center, or select Contact Us at the top of this page to get in touch. Be sure to provide a clear explanation of your request, including images if relevant. Please note it can take 2 - 3 business days to receive a response.