How do I pay an overdue balance on my account?

If you have an overdue balance, it might be because we were unable to process a payment using the payment method on your account. To pay your overdue balance, please update your payment method. You can update your payment method by following these steps:

Mobile:

1. Go to the Account tab at the bottom right of your Zipcar Mobile App
2. Click on the Wallet tab in your Account Settings
3. Under payment methods, select Add a Payment Method
4. Enter your card information on the next screen
5. Select Confirm Payment to add your card

Website:

1. Go to the My Account tab at the top right of the website
2. Click on the Wallet tab
3. Next to payment methods, select Add a Payment Method
4. Enter your card information on the next screen
5. Select Confirm Payment to add your card

Your new payment method should be charged automatically. Once your payment has been processed successfully, you will be able to continue to book and drive Zipcars.