Picking Up From a Garage

If you are picking up a Zipcar from a garage here are a few details for you to consider. 

Parking Location Instructions
Once you reserve, you will receive a confirmation email with directions on finding where your Zipcar lives. You can also find these same details on your mobile app by clicking See where I live when looking at your current trip. These instructions will provide you pictures and details about locating and accessing the Zipcar. It will also have details about any parking passes or codes that may be required by the garage. 

Garage Attendants
Some Zipcars are parked at garages with valets. If you're picking up your Zipcar from one of these garages, make sure you scan in and out, by holding your Zipcard over the card reader in the windshield — even if the doors are already open. This is how we know for sure when you've started and ended your reservation. 

Some garages request that you call prior to your reservation. If this applies to your reservation, you'll see a note and the garage's phone number on your reservation confirmation page.

Cell Reception
Some underground garages may have poor cell reception so if you are having trouble getting into the Zipcar be sure to hold your Zipcard on the scanner for a few extra seconds. 


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