Picking Up From a Garage

Parking Location Instructions

After reserving your Zipcar, you can find location details in your confirmation email, through the mobile app, or on the website. These details will include instructions and pictures to help you locate and access your Zipcar. There will also be information on parking passes and codes.

Garage Attendants

Some Zipcars are parked at garages with valets. Valets will have their own special Zipcard that they should be using to bring you the car. After they've brought you the car, make sure you scan in and out by holding your Zipcard over the card reader in the windshield - even if the doors are already unlocked or open. This is how we know for sure when you've started and ended your reservation.

Do a quick inspection of the vehicle to report any issues, just as you would with a Zipcar in another location.

Some garages request that you call prior to your reservation. If this applies to your reservation, you'll see a note and the garage's phone number on your reservation confirmation page.

Cell Reception

Some underground garages may have poor cell reception, so if you are having trouble getting into the Zipcar be sure to hold your Zipcard on the scanner for a few extra seconds.