Accidents and Insurance
- What is damage protection coverage?
- What is additional liability insurance (ALI)?
- Is there a damage fee if I damage a Zipcar?
- I got into an accident, what should I do and what is the process?
- What is the basic insurance coverage Zipcar provides?
- Does my credit card rental car insurance coverage apply to Zipcar?
Starting Your Trip
- What do I need to know before my first Trip?
- Why are check-in photos important?
- How do I manually grant location access to the Zipcar app?
- How do I lock & unlock my Zipcar?
- Where can I find my Zipcar's keys?
- I'm having trouble unlocking with my phone, what should I do?
During Your Trip
Ending Your Trip
- Why do you ask for end trip photos?
- How do I end my Zipcar trip?
- Am I able to return my Zipcar early?
- If I return my Zipcar early, can I still drive it?
- If I return my Zipcar early and end my trip, will I be refunded for unused time?
- What happens if I return late?
Common Issues & Questions
- The fuel card isn't working, what can I do?
- What are the 3 Zipcar community rules?
- The fuel card is missing from my Zipcar, what should I do?
- Can I use a Zipcar as a taxi or ride share service?
- I lost or left an item in a Zipcar, what can I do?
- My Zipcar won't start, what should I do?