What do I need to know before my first Trip?

For the best Zipcar experience, approved members should follow the steps below:

  • Download our iPhone® or Androidapp to book your first trip and start driving.
  • After you've booked your trip, the app may ask you to enable Location and Bluetooth. These permissions allow you to access the car. 
  • Use the mobile app to lock and unlock the car. The keys should always remain inside the vehicle. Note: Some members may have physical Zipcards, which will also allow you to lock and unlock the vehicle. 
  • Before you start driving, inspect your Zipcar inside and out and report any problems via our iPhone® or Android™ app. 
  • Gas is included in your trip. There is a gas card inside every Zipcar (in the visor above the driver's seat) that should be used to pay for gas 
  • Return your Zipcar to its home location on time, clean, and with at least 1/4 tank of gas to avoid extra fees.
  • Trips include up to 200 miles per day in the US and 200 kilometers per day in Canada (mileage may vary depending on your membership plan).  
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